Privacy Policy

Information We Collect

When you contact us or request our services, we may collect the following information:

• Personal Information: Your name, email address, phone number, and postal address
• Property Information: Details about your property for security assessments and installations
• Service Details: Information about the security services you're interested in
• Communication Records: Records of our correspondence with you via email, phone, or contact forms
• Website Analytics: Non-personal information about how you use our website through cookies and analytics tools

How We Use Your Information

We use your personal information for the following purposes:

• To provide you with quotes and information about our security installation services
• To communicate with you regarding your enquiry, appointments, and installations
• To schedule site surveys and installation visits
• To process payments and maintain records of transactions
• To send you service updates, maintenance reminders, and important notices
• To improve our website and services based on your feedback
• To comply with legal obligations and protect our legal rights

Data Protection & Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. This includes:

• Secure encrypted communication channels for sensitive data
• Access controls limiting who can view your information
• Regular security assessments and updates to our systems
• Staff training on data protection and confidentiality
• Secure storage and disposal of physical and electronic records

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted suppliers and subcontractors who assist us in delivering our services
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In the event of a merger, acquisition, or sale of our business
• With Your Consent: When you have explicitly agreed to share your information

Cookies & Analytics

Our website uses cookies and analytics tools (including Google Analytics) to understand how visitors interact with our site and to improve user experience. These tools collect anonymous data about:

• Pages visited and time spent on the site
• How you arrived at our website (search engines, links, direct visits)
• Your device type, browser, and general location (country/city level)
• Click patterns and navigation behavior

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

Your Rights

Under UK data protection law, you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request that we limit how we use your information
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to certain types of processing, including direct marketing
• Right to Withdraw Consent: Withdraw consent for processing where we rely on it

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Customer records are typically retained for 7 years in accordance with tax and accounting regulations.

Children's Privacy

Our services are not directed at children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the new policy on our website with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, or if you wish to exercise any of your rights, please contact us: